4733 Main Street
Shallotte, NC 28470
910-755-7611
M-F: 10-5 | Sat: 10-2
Sun: Closed
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4733 Main Street
Shallotte, NC 28470
M - F 10AM - 5PM | Sat 10AM - 2PM

Ph: 910-755-7611

  For general information or technical questions, please e-mail Tom Parks at: /patio-FAQ.html

For Denise Galiano (project management and scheduling) /patio-FAQ.html

For Liesl Parks (special order status) /patio-FAQ.html

For Paulette Fullwood (accounting department): /patio-FAQ.html

For anything else, please e-mail to: /patio-FAQ.html

Patio FAQs

  1. How far do you go for installations??
  2. I have been seeing infrared gas grills everywhere. Why would I want an infrared? Is it better??
  3. What's the difference with a pellet grill? ?
  4. Why does my stainless steel grill look twenty years old, but the old one next door looks brand new??

1. How far do you go for installations?

We have driven as far as 3-1/2 hours away for an installation, but we will go anywhere if someone does not mind us invoicing for the travel. Does anyone have a nice house on Lake Como in Italy that needs a fireplace or outdoor kitchen?

It is really better if we can stick to projects in a 1-1/2 - 2 hour radius, so we can be close enough to do regular maintenance. If we have projects beyond that, we try to work with local professionals for continued care.

If there is a hearth & patio professional that supplies the same products as we do, but closer to you, we would suggest using the local guy - you will get better service in the long run.

However, sometimes we are the closest place, even if we are four hours away!

2. I have been seeing infrared gas grills everywhere. Why would I want an infrared? Is it better??

Infrared works differently than conventional gas burners.Infrared burners are very efficient, convert nearly all of the fuel to heat energy.

Because the heat travels as sub-visible light, it can travel up, down or sideways, so it does not matter much whether the lid of your grill is up or not, nor does wind make much of a difference

If you remember cooking on charcoal, most of that heat is infrared. Infrared gas burners are the closest you will get to charcoal, but with the convenience of gas. Among other things, you can generally achieve higher cooking temperatures with an infrared burner than a conventional gas burner. Most big, expensive steakhouses use infrared gas burners to cook.

All of that said, every grill has its strong points. If you can take the time to tell us what you cook and how you cook, we can match the grill to your needs.

3. What's the difference with a pellet grill? ?

It took a long time to get me to even TRY a wood pellet grill, but now I'd rather use a pellet grill for anything I used to use a gas grill for.

The first reason is FLAVOR. You don't have to be great cook to make the best ribs/chicken/roast you've ever had in your life. Wood smoke permeates what you're cooking and adds a wonderful dimension to most food. Try a Lasagna on a pellet grill sometime.

The second reason is convenience. The digital thermostat models allow you to load up the pellet hopper, set your temperature and walk away. It's so easy that some competition barbecuers think pellet grills should be illegal in competition!

4. Why does my stainless steel grill look twenty years old, but the old one next door looks brand new??

Believe it or not, you may be cleaning yours too much.

We have found, particularly near salt water, that some of our customers do a great job cleaning up their grills, using scrub pads and cleansers and end up with their grill looking terrible.

Here are some reasons why: some folks will use steel wool on their grill, and tiny pieces of iron become embedded in the the stainlees steel and rust. Some folks will use abrasive cleansers and scrub across the grain of the stainless steel, making the finish look worn and abused. Some just use a good degreaser to get all of the cooking splatters off, and the grill seems to be a dirt magnet.

For all those people doing their best and their grill looks the worst, we have couple of suggestions.

First, NEVER use steel wool to clean your grill. If your elbow grease is not cutting it, use a synthetic pad like "ScotchBrite", and even then be careful not to scrub across the grain. If you have any stubborn spots or heat discoloration, you can use "Barkeepers Friend" to get of just about anything. Again, with the grain.

Lastly, when your grill is all clean and looks like new, do something to protect it: citrus oil, mineral oil, "Stainless Steel Magic", stainless steel wipes or whatever. The oils in the protectant keep the rust away and make it easy to just wipe away whatever dust accumulates.

Of course, you might just need to throw that piece of junk away and get a decent grill! There are many different grades and gauges of stainless steel. There are good reasons why one stainless steel grill is $405 and another one the same size is $4005.

COASTROAD Hearth & Patio is a family owned and operated business.

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4733 Main Street
Shallotte, NC 28470 910-755-7611
M - F 10AM - 5PM | Sat 10AM - 2PM

© 2009 Coastroad Hearth & Patio Supply Company