Contact Us
4733 Main Street
Shallotte, NC 28470
M - F 10AM - 5PM | Sat 10AM - 2PM
Ph: 910-755-7611
For general information or technical questions, please e-mail Tom Parks at: /service.html
For Denise Galiano (project management and scheduling) /service.html
For Liesl Parks (special order status) /service.html
For Paulette Fullwood (accounting department): /service.html
For anything else, please e-mail to: /service.html
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Professional Service and Exceptional Installation
Your investment is protected with expert design assistance, NFI-certified customer service, professional installation and factory-trained product service and maintenance.
Have a gas fireplace that needs a tune-up or an overhaul? Our technical dept. can help with factory-authorized warranty service, parts and factory-trained technicians.
Need a gas grill installed or fixed? We can help you get back to grilling with professional gas grill technicians – we're actually the authorized service center for Weber, Fire Magic, LYNX grills and others.
Even if you didn't get it from us (which makes us sad, but we'll get over it), we've got the expertise to help you out.
Check out some of our credentials:
Tom Parks (GM, Design Guru, Fireplace Nerd): National Fireplace Institute * "Master Hearth Professional", NFI * certified instructor, Factory trained by HEAT & GLO, Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings, Valor, Empire, FITS Instructor
Denise Galiano (Project Manager and Customer Service Manager): National Fireplace Institute * "Certified Gas Specialist", Factory trained by Mendota Hearth, Valor Industries, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Valor, Empire, FITS fireplace installation training certificate
Chriss Locklear (Senior Technician): Factory trained by HEAT & GLO, Empire (White Mountain Hearth), Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings, FITS fireplace installation training certificate
Justin Vanderburg (Fireplace Technician):
Factory trained by Mendota Hearth, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Empire, Valor
Rob DeWolfe (Fireplace technician):
Factory trained by Empire (White Mountain Hearth) Mendota Hearth, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Valor
*The
National Fireplace Institute
® certifications set a high standard for excellence in the industry. The manuals and corresponding exams are comprehensive and serve as an important educational tool for hearth shop personnel, appliance installers and for other professionals involved with the fireplace industry.
NFI cares deeply about safety, quality, and professionalism, and proudly certifies hearth professionals across the country who have decided to raise the bar and become NFI Certified. NFI is fast becoming the standard of choice for a growing number of states and municipalities as the premier requirement for hearth installations.
What our customers say:
via e-mail
"THANKS SO MUCH, LIESL. . . . YOU WERE PATIENT, AVAILABLE, COURTEOUS, AND PROFESSIONAL...ONCE HIRED FOR HUMAN RESOURCES. I RECOMMEND YOU SEND THIS TO THE MANAGER, FOR YOUR "FILE"....GOD BLESS!
MAUREEN L. KELLY NELSON"
"Hi Denise . . . . thanks again for your extensive knowledge and help! Sandra Dolbel"
via e-mail
"Dear Sirs:
We would be remiss if we neglected to share with you our appreciation of the exceptional service we were recently provided by both you and your company.
We moved into our home in October, 2005. In April, 2006 we were alerted to a potential problem with our gas fireplace insert. Our builder, [name withheld], suggested that we contact your company for assistance but that we wait for the onset of cooler weather before requesting service. We made that call in October.
Despite the expiration of the warranty period (of which we were blissfully unaware), you staff was very accommodating to us, scheduling a serviceman within an unexpectedly short period of time. Olen, your representative, proved not only to be extremely personable - an important but often overlooked aspect of customer service! - but was obviously skilled in his chosen profession. He patiently answered all of our questions, shared his expertise in operation of the fireplace, and discussed his views on the problems we were experiencing, all in a very professional manner.
Furthermore, he went far beyond our expectation by discussing our options with regard to our vented unit and unhesitatingly worked with his associates on our behalf to obtain a replacement ventless insert, which will better serve our needs. We couldn't be happier!
It is truly a pleasure doing business with a company that puts its customers first, has employees who approach their work with a smile, and stands behind its products without question. We won't hesitate recommending CoastRoad to anyone.
It's been a pleasure doing business with you!
Thanks.
Ron and Vicki Alcabes"
"Dear Tom,
Walt and I are very pleased with our new fireplace - thank you so much for the guidance and thoughtfulness you displayed in helping us find a good solution to our frustration over the old one. The appearance of the flame and the "workability" of the fireplace are just what we wanted. Thanks again!
Sincerely,
Judy Furnas"
"Dear Mr. Parks,
What an incredible group of employees you have. Once again, Mr. Locklear has been so helpful, courteous, thorough and knowledgeable.
I can not thank you enough for your outstanding service - in addition your wonderful kindness and generosity . . .
Cordially,
Frances Simpson"
"Thank you for the fast and super service. D. Eves"
"Hi Liesl,
We are so happy with the fireplace. It looks beautiful! Thanks for all your help.
Nancy"
"Thank you for your great work! All that have seen it like the [fireplace] screen better. Thanks again, Janette Elaine Babson"
via e-mail
"Denise . . . thank you so much for your excellent service. I hope that Carell Builders will continue to use you and will definitely recommend you to anyone who asks. We have already received several comments about the fireplace. Hope to see you in a few weeks! Debbie"
"We love our stove and so do our three dogs. Thanks, Evelyn Hussey"
"Tom, Thank you for your continued help and service! Warm regards, Nita + Tom"
"Hi Denise!
Chris just installed the new logs and they are WONDERFUL!! They don't give off an odor (very little) and they look MUCH better than the other logs. Believe it or not, the smoke alarm did not go off!! How wonderful!
We are so pleased, and Chris is so wonderful!
Thank you both for the wonderful and knowledgeable service!! I have spread the word on how wonderful you and your company are!!
A very happy customer!!
Sandra"
via e-mail
"Great phone service.
I just called and spoke to a very personable lady who helped me with getting my fireplace started. She suggested the right fix and it worked.
It is good to find folks who handle phone calls so well. Good for y'all.
Ward Holdridge"
"Denise,
Great job and great service.
Bob Maugham"
"Thanks! We LOVE our new stove! Justin & Leslie Pearson"
"Dear Tom,
Just a short note to thank you and Denise for helping us to get the correct grates for our grill and pushing them [the grill company] to honor the warranty. We have always felt that shopping with local stores was better than dealing with "Big Box" stores. Your commitment to service after the sale is to be commended. We hope to remain loyal customers for a long time!
Sincerely yours.
Rick & Pam McCafferty"
"Thank you for great service. Sharon Butler"
"Dear Tom:
Due to the recent actions of you and your company I feel compelled to express my feelings in writing. I have dealt with many companies and suppliers over the years and I can honestly say that my experience with you rest at the top of the list.
When I first began my outdoor kitchen project over three years ago, we had several hurdles to overcome with the Homeowners Association and it was only through your assistance that I was able to accomplish this. We have since had many hours of enjoyment from the use of this facility.
Last summer I had an ignition switch go bad and noticed that the handles on the equipment had become pitted. You stopped by and looked at the project and saw the missing ignition switch and the pitted handles. Without any prompting or request from me, you ordered replacement parts and had them installed at no additional costs. This type of service, quite frankly, is unheard of.
I want to thank you and your organization for all the outstanding service you have given me and I look forward to working with you again in the future. Please feel free to share my comments with your staff and anyone else that seeks recommendations of your services. I will be happy to speak in person to anyone giving you the highest recommendation if they wish to contact me.
With best regards, I remain
Very Truly Yours,
Douglas K. Bergere"