4733 Main Street
Shallotte, NC 28470
M - F 10AM - 5PM | Sat 10AM - 2PM
For general information or technical questions, please e-mail Tom Parks at: /service.html
For Denise Galiano (project management and scheduling) /service.html
For Liesl Parks (special order status) /service.html
For Paulette Fullwood (accounting department): /service.html
For anything else, please e-mail to: /service.html
Perhaps the biggest difference between getting your fireplace or grill from us or (heaven forbid) buying online or at a "big box" store, is that professional help comes with the product when you get it from COASTROAD!
Your investment is protected with expert design assistance, NFI-certified customer service, professional installation and factory-trained product service and maintenance.
Have a gas fireplace that needs a tune-up or an overhaul? Our technical dept. can help with factory-authorized warranty service, parts and factory-trained technicians.
Need a gas grill installed or fixed? We can help you get back to grilling with professional gas grill technicians – we're actually the authorized service center for Weber, Fire Magic, LYNX grills and others.
Even if you didn't get it from us (which makes us sad, but we'll get over it), we've got the expertise to help you out.
Check out some of our credentials:
Tom Parks (GM, Design Guru, Fireplace Nerd): National Fireplace Institute * "Master Hearth Professional", NFI * certified instructor, Factory trained by HEAT & GLO, Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings, Valor, Empire, FITS Instructor
Denise Galiano (Project Manager and Customer Service Manager): National Fireplace Institute * "Certified Gas Specialist", Factory trained by Mendota Hearth, Valor Industries, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Valor, Empire, FITS fireplace installation training certificate
Chriss Locklear (Senior Technician): Factory trained by HEAT & GLO, Empire (White Mountain Hearth), Mendota Hearth, HearthStone, Travis Industries (Fireplace Xtrordinair, Avalon & Lopi), R.H. Peterson, Majestic Products, Vermont Castings, FITS fireplace installation training certificate
*The National Fireplace Institute ® certifications set a high standard for excellence in the industry. The manuals and corresponding exams are comprehensive and serve as an important educational tool for hearth shop personnel, appliance installers and for other professionals involved with the fireplace industry.
NFI cares deeply about safety, quality, and professionalism, and proudly certifies hearth professionals across the country who have decided to raise the bar and become NFI Certified. NFI is fast becoming the standard of choice for a growing number of states and municipalities as the premier requirement for hearth installations.